Do I have to be a member when ordering?
No, you can add the product what you want to the cart and create your order without becoming a member.
Is my credit card information in safe?
The 3D Secure system is used for your transactions with a bank card.
3D Secure is an identity verification system developed by card companies to ensure the security of online shopping.
Do you have a store?
You can visit the nearest store from our sales points on our website.
How can I track my orders?
When your order is delivered to cargo, you will receive an information message from us and an information SMS from the cargo company.
After receiving this SMS and information message, you can track your cargo from the "My Orders" tab.
When will my order be shipped?
Pre-orders are taken for the products selected in online orders. Pre-order delivery time is on average 3-4 weeks. If the products you have selected are in stock, they will be shipped within the same day. After your orders leave the warehouse, you will be notified by an e-mail containing cargo tracking information. After your products are shipped, they will be delivered to you free of charge with UPS Cargo.
What should I do if my order is broken?
After receiving your cargo, please open it with the cargo authority and check it.
If during the control some products in your order are found to be missing, incorrect or damaged,
ask the cargo officer to prepare a "damage assessment report".
When the delivery document for the cargo arriving at the delivery address is signed by the customer,
it will be deemed that the products have been received in full and without damage.
If you receive the package of the order from the cargo and see any damage in the package,please contact us within 24 hours.
It is necessary to describe the damage as a summary and send the photographs of the packaging together with the said summary by e-mail to [email protected].
After the products are received, we will inform you about the way to be followed regarding the product you have purchased.
Can I pay my orders by transfer?
Yes, you can pay by transfer.
Can I have the products I bought as gift packages and with gift note?
Yes, when you make an order, you can choose the gift package and add the note you want to send to the message section.
Which shipping company do you work with?
We work with UPS Cargo.
Can we supply parts when broken later?
You can order our products in single pieces from the website without any problems.
Can I refund the products I purchased from the online shopping site?
Ordered products cannot be returned or replaced since they are custom manufactured on the basis of personal demands.
Do you have the option to pay at the door?
You can only make your payments with credit and debit cards at the stage of ordering.